That was a great advise
It Gave me a lot more to think about while I am talking to my patients over the phone. I need to be more mindful that they cant see my face, and so I will need to use my voice better so they will hear my concern since they cant see my concern for their health.
I am happy with the telehealth visit system but there is a breakdown between the doctor and the patient understanding what happened in the visit I am a triage nurse and calls have increased because patients are asking questions about what the doctor said in the visit and they also forgot to say things in the visit not sure if some patients are comfortable talking to the doctor with this system.
That's such a great point. One of the features I love about the AmWell NowClinic is the ability to upload documents including visit summary, next steps, or general notes after completion of the visit just as we would if the patient were in the office.
As a Behavioral Health therapist I have had some success with patients asking them to identify the top 3 to 4 feelings they are struggling with and then rating their intensity on a 1-10 scale with 10 being most intense. This helps patients to manage their emotions more. Some patients do resist the numbers so it doesn't work with everyone but it is very helpful with many of the patients I see
Great advice as we adapt to this new frontier that I know will continue far past the COVID context!
Good Tips, ones we all should strive for in person as well as through telehealth.
Thanks for the P/E/P talk (Partnership, Empathy, Plan), especially after RIPIT. Keep them coming.
Thanks for the good advice. This is helpful no matter what type of visit but of paramount importance when not face to face!!
As I have been climbing the telehealth learning curve over the past month, I have found the framework and the tips in the Telehealth Series extremely helpful - they have really helped me refine my approach to and comfort level with virtual visits. Many thanks to the CEP family for the great work on this series!!
Great tips. I try to make the conversation personalized to them with positive encouragement without interruptions to what they are trying to convey. Driving the conversation with pointed questions. Patient's seem to be more relaxed, comforted and satisfied.
Spot on. I like the message and super easy to remember. I like the explanation as to why we sometimes don't display empathy. Understanding that is a great way to take the conscious steps to avoid that pothole.
Before a video appt, I call the patient to let them know that i am going to sent them a video link that they can join and verify that they have a smart phone
Great message. I am aware of times there is a disconnect. The information about Cerebral cortex vs Thalamus is new.
I think there is a fear if we "go there" emotionally with pt we will never get to the problem/next steps. I have actually heard this happen. "They told me the story of their lives and the visit was over". We need to get better about going there and transitioning to care.
When you become a partner with the patient they will in turn build a trust with you.
Being Empathetic has to come from within. It has to be genuine.
Create a plan for you and the patient to work together and communicate so there is no misunderstanding.