How To Talk To Patients About COVID-19 Fears

David Smolarek
7 months agoMarch 18, 2020
Well presented and can be a valuable resource when put into practice. Thanks!
Anonymous
7 months agoMarch 18, 2020
Very useful information and so well presented .Thanks!
Sarah Ward
7 months agoMarch 18, 2020
Thank you for putting this together for all of us, great info and guidance!
Anonymous
7 months agoMarch 18, 2020

Christine Steele
7 months agoMarch 20, 2020
Thanks for explaining how to help patients have the resources and educating the team how to handle all of the fears.
John Wenger
7 months agoMarch 18, 2020
Excellent words to share with patients and each other.  Thanks!
Anonymous
7 months agoMarch 18, 2020
Thank you very helpful - everyone should watch
Shee Keela Edwards
7 months agoMarch 18, 2020
04:42:61
This was very helpful and a refresher to what we are suppose to being doing already.  Thanks
Anonymous
7 months agoMarch 18, 2020
Thank you for putting this out.  As all of your videos, this is an excellent resource.
Natalie Bass
7 months agoMarch 18, 2020
Great information.  Thanks for taking the time to provide these tips during this challenging time.
Sharon Jennelle
7 months agoMarch 18, 2020
Thank you so much for this updated and detailed information - we are all finding it necessary to address this issue on an everyday basis with patients and their family members from our desks and want to be giving the most updated, comforting and encouraging information possible....
Andrew Sagayam
7 months agoMarch 18, 2020
Thank you very much for your timely support and input to address those in our care. Great steps and simple method to follow.
Rosemary F. H. Smith
7 months agoMarch 18, 2020
In writing would be helpful as well.  Thanks!
Lois Swope
7 months agoMarch 18, 2020
I think this was a very helpful video.  It really helps to take the fear away a little bit and makes you feel like your not alone. I like it a lot.
Anonymous
7 months agoMarch 18, 2020
This was very helpful. Thank You!
Kristen Stehle
7 months agoMarch 19, 2020
I found this REALLY helpful
Ruth Holmaas
7 months agoMarch 19, 2020
good information, reminder to discern what is driving the patient's behavior, usually fear of the unknown.
Shelagh Larson
7 months agoMarch 19, 2020
Well presented information. Very calming. Great pearls in these uncertain times.
Lorraine
7 months agoMarch 19, 2020
Excellent, concise. Will repost.
Anonymous
7 months agoMarch 20, 2020
Very helpful. Will use and spread to colleagues
Stacey Ferrell
7 months agoMarch 20, 2020
This is an excellent video.  I'll be sharing with frontline caregivers.
Jessica Walker
7 months agoMarch 20, 2020
I really appreciated this massage at this time!
Michael Six
7 months agoMarch 20, 2020
03:33:37
Genuine sharing of what we do know, with how we collectively manage the unknown can't be understated during these uncertain times.  Thank you for the support!
Phil Kim
7 months agoMarch 20, 2020
I think emphasizing what patients can do themselves to feel like they have a measure of control (as outlined in step 4) is a big part of what we will help with them when they are out of our line of communication! We can help them feel reassured when we are directly with them (even remotely) but once they're on their own, our education and reassurance should help them face their moment-to-moment fears with greater confidence.
Jina Patton
7 months agoMarch 20, 2020
I appreciated the suggestions and recommendations.  It is important to be emotionally present for the patient when we are dealing with our own set of stressors within a changing health care approach.  Best wishes to all.
Anonymous
7 months agoMarch 20, 2020
I really appreciated this massege at this thime.
Thank you
Anonymous
7 months agoMarch 20, 2020
Very use information. Thank you.
Jacqueline Earley
7 months agoMarch 20, 2020
Exceptional.  Good reminders on how to connect with our patients.
Mary McCole
7 months agoMarch 20, 2020
So well thought out and compassionate. Thank you.
Anonymous
7 months agoMarch 20, 2020
04:42:64
Very valuable, thoughtful and useful information that we all can appreciate at this time when there is fear of the unknown even among health care providers and our patients.  Thank you so much!
Gwen W
7 months agoMarch 20, 2020
This is a fantastic approach to not only patients but also nurses and other staff members. Thank for this video that reminds us of compassion and our humanity.
Chaplain Carole Johannsen
7 months agoMarch 21, 2020
This is what chaplains do all the time. It's wonderful that others are learning the same pastoral techniques.
Anonymous
7 months agoMarch 21, 2020
Thank you. It is excellent. Not only right now but to have something like this should be taught to all health care workers in school and on orientation to their job. Can I please share with my students.
Ehsan
7 months agoMarch 21, 2020
Great.
Penny
7 months agoMarch 23, 2020
thanks, that was very short and helpful to the one's of us that meet the patient first.
keep us in formed and we will keep them informed.
Amanda
7 months agoMarch 23, 2020
Those were some great helpful tips. Sometimes when your on the phone with patients it's hard to remember all the information we are getting in our emails on a daily basis. And this was 4 simple steps that could make even a little difference to patients lives right now.
Judy
7 months agoMarch 23, 2020
I think this presentation says it all.  WE are all in this together.  We need to point out the extreme time that our President and his cabinet, that FEMA, and that lab techs and Physicians, etc., etc. spend fighting this demon called Covid 19
Anonymous
7 months agoMarch 23, 2020

Melissa Lopez
7 months agoMarch 24, 2020
Always a good reminder. This is how we should be responding to patient concerns all the time.  This works very well with an anxious patient of family member.  Thank you!
Elisabeth
7 months agoMarch 24, 2020
Thank you! Great reminder and very helpful, especially amidst our own uncertainty or confusion about everything going on.
Juan
7 months agoMarch 24, 2020
As a healthcare worker, I find this very concise, appropriate and clear to understand, thanks!
I think every healthcare worker should watch this.
7 months agoMarch 24, 2020
Very good to hear during this difficult times.
Carmen
7 months agoMarch 24, 2020
Thank you!! Thank you once again. Stay safe.
Deborah Lee
7 months agoMarch 24, 2020
Well done presentation!
Ginger
7 months agoMarch 24, 2020
Thanks so much, I am going to be sharing this as I feel it is very valuable.
Trent
7 months agoMarch 24, 2020
I hadn't thought that responding with emotion to an emotion was a good idea, but the way it was presented makes sense.
janet goode
7 months agoMarch 24, 2020
this is down to earth -truth- and its well done and simple to convey- I can do this... thanks.
Catherine
7 months agoMarch 25, 2020
Thank you so much, very good and well presented
Anonymous
7 months agoMarch 27, 2020
That being said, I think the patient has to decide what’s best for them.
Maripat
7 months agoMarch 31, 2020
Presentation made sense and made me feel better, I can only imagine how it will help my patients. Thanks so much.
Jane
7 months agoApril 3, 2020
Thank you for these tips on conveying information and communication - so helpful!
Patricia Smith
7 months agoApril 11, 2020
Helpful tools, thank you!
kassandra
6 months agoApril 20, 2020
i see that the covid 19 crisis is something that is no walk in the park and people need to listen to every thing around about the disease
Anonymous
6 months agoApril 22, 2020
Really helpful!
Precise and informative tools. Thank you!
6 months agoApril 23, 2020

Lisa
6 months agoApril 23, 2020
These tools have been very helpful.
Anonymous
6 months agoApril 28, 2020
Very good information.
Angelia
5 months agoMay 14, 2020
00:00:00
This helped me to understand the emotional vs unemotional response. I will use this to guide me not only with patients/families but also my own family. 
I would like to add something that seems to be helping locally, is communicating specifics info regarding safety, protection, & preparedness at the local cancer clinic. 
Thank you
Karen Cribb
5 months agoJune 1, 2020
Matching emotion with emotion, a great reminder.
Your comment